Dewey's Bakery

Reviews about Dewey's Bakery

• 3 / 5

  By Jessica Snyder
  I love their baked goods. No problem there. But their customer service is hit or miss. There are a lot of birthdays this week so I went in on Monday to grab some cake squares for a coworker. The woman who assisted me was pleasant and helpful. Went back on Thursday to get a cupcake for a friend and order my mother's birthday cake for the following day and the young lady that served me was unhelpful and rude. If you advertise you can do simple custom cakes with 12 hours notice, then I want the cake that I want. Don't advertise that you have a variety of frostings then rudely tell your customers "No. We can only do chocolate or vanilla". I also didn't appreciate being made to feel stupid for incorrectly naming the flavor of cupcake I wanted.
  
  The only reason I didn't say "No thank you" and leave is because I like to support local businesses, Dewey's cakes are fabulous, and I was already there. But if you can't deliver on what you advertise AND you don't make your customers feel welcome, then I will go elsewhere. Publix cakes are still pretty good.
  
  Unfortunately after recounting my experience there to friends, I heard several other terrible customer service stories. Good product will only get you so far for so long.
  April 19, 2017